Unified Commerce Platform

Leverage a single view of your inventory and customer, optimally route and fulfill orders, enhance the shipment experience and empower customer care.

• Optimize your inventory visibility, management and gross margin return on investment by exposing inventory available-to-promise (ATP) and available-to-ship throughout the retail enterprise.
• Dynamically and easily orchestrate complex sourcing and fulfillment scenarios to complete orders quickly and efficiently, from the optimal location, using an enterprise-wide view of inventory. 
• Leverage buy online, pick up in store (BOPIS), curbside pickup, ship from store, ship from distribution/warehouse locations and vendor dropship (from supplier/3PLs) with customizable fulfillment options, including native dropship capabilities – easily managed by anyone across the business.
• Empower your customer care teams, fulfillment partners and store associates with access to manage orders, view inventory and complete sales. Personalize every customer engagement experience, improve service and boost satisfaction.

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Empower store associates to deliver seamless, exceptional customer service from a single handheld device anywhere in the store. This easy-to-use, flexible and customizable mobile application uniquely integrates omnichannel order fulfillment, enterprise inventory availability and mobile point of sale capabilities all in the palm of your hand.

• Leverage enterprise-wide inventory to increase average order value by offering endless aisle to in-store customers.
• Provide associates the flexibility to serve customers from anywhere in the store.
• Deploy micro fulfillment centers (MFCs) by empowering associates to pick, pack and ship orders — all from within the store.
• Launch and support BOPIS, curbside pickup and ship from store.

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Expand your item assortment to meet customer demand and increase sales without taking on additional inventory costs.

• Rapidly onboard suppliers, 3PL and other trading partners to fulfill orders.
• Leverage and provide suppliers with customizable dashboards to show all open orders, invoices and active products.
• Seamlessly create and maintain unique product catalogs with suppliers and centralize supporting documentation and imagery to publish to any desired source.
• Benefit from prebuilt integrations to our order management systems (OMS).
• Leverage our integration platform as a service (iPaaS) to rapidly integrate with existing systems and streamline integrations.

Effortlessly build out new direct-to-consumer sales and fulfillment channels, expose available inventory and capture additional sales through easy integration to Amazon, eBay and Walmart – three of the largest marketplaces in the world.

• Quickly and easily list product offerings in online marketplaces with up-to-date product information.
• Easily view product availability and location to ensure orders are fulfilled accurately and in a timely manner.
• Provide real-time order status information throughout the fulfillment and delivery process.

Provide a frictionless omnichannel experience by enabling your associates to view customer order status and history across channels to meet one of the most commonly-asked questions in customer care – “where’s my order?”

• Enable customer care representatives to easily capture new orders and initiate order/item returns or exchanges while chatting live with your customer.
• Empower your customer care associates to personalize the customer experience and engage in clienteling by providing visibility to the customer profile and order history.
• Arm your representatives with item lookup/inquiry capabilities and the ability to view customer interaction history and inventory available-to-promise (ATP) throughout your enterprise.

Seamlessly exchange data and documents with trading partners across your retail network to unify enterprise commerce and manage orders, including documentation and imagery to publish to any desired source.

• Rapidly onboard trading partners and customize file formats, reduce manual processes and minimize resource requirements to improve trading partner compliance and data connectivity.
• Gain enterprise visibility and control of inventory, orders, invoices, advanced shipment notices (ASNs) and other vital trading documents and data with our supplier management tools.

As one of the first order management software providers in the market to enable cloud-based microservices order management, our platform provides the agility, extensibility and scalability needed to meet consumer demand. Remain adaptable to evolve your products, services and capabilities into the future with a robust set of microservices on a single code base, with the ability to develop a highly personalized shopping experience for your customers.

Experience seamless integration with your existing tech stack and reduce implementation time by extending functionality. The platform’s highly extensible APIs easily extend integration capabilities — with critical retail systems including ERP, CRM, WMS, loyalty, subscriptions, payment, email, tax and more — without the headache of external, complicated, or outdated integration frameworks.

A cloud-native commerce platform built from the ground up as microservices architecture, on a multi-enterprise integration framework and a single data model allows you to rapidly integrate and enable customer-centric, unified commerce in weeks or months, versus years.

Leverage a system-agnostic OMS that gives brands and retailers the ability to “compose” and adapt the technology stack as your business grows and changes.

Gain flexibility and get closer to your customers by leveraging a fully integrated network of systems necessary to fulfill customer orders, improving speed-to-value and a seamless customer experience. iPaaS enables integration with ease and allows you to pivot quickly to keep your customers satisfied and integrations flowing.