Order Management System

Optimize your inventory visibility, management and gross margin return on investment (GMROI) by exposing inventory available-to-promise (ATP) and available-to-sell (ATS) throughout the retail enterprise.

• Prevent lost sales due to overstock and stockouts
• Drive sales by exposing soon-to-arrive inventory and cross-channel selling
• Increase average order value (AOV)
• Reallocate stock to various inventory sources and selling channels
• Virtually segment inventory to dynamically respond to demand and potential backlogs
• Increase inventory accuracy and reduce cycle count complexity

Leverage intelligent sourcing and routing logic to automate complex order routing processes and fulfill orders quickly, efficiently and cost effectively. Configure the “rules engine” within the user interface to make sure orders are fulfilled how you (and your customer) prefer — whether shipping by proximity to customer, based on available inventory across the enterprise, or to avoid split shipments.

• Route and fulfill orders, from the best source, for the lowest cost
• Reduce costs to serve and increase profit margins
• Faster order fulfillment and shipping timelines
• Let customers selectively shop how they want (reduce splits, eco-friendly shipping, etc.)
• Leverage workflows to automate complex processes
• Leverage industry best practices and business preferences to fulfill orders

Deliver your ideal customer experience with the ability to buy, fulfill and return anywhere.  Launch buy online pick up in store (BOPIS), curbside pickup, ship from/to store, ship from distribution/warehouse locations and vendor dropship (from supplier/3PLs) to meet your customers where they are.

• Increase customer lifetime value (CLT) through higher satisfaction
• Increase average order value (AOV) via endless aisle 
• Increase customer retention and brand loyalty
• Let customers buy how, when and where they prefer to buy
• Balance fulfillment loads across channels to reduce strain on overwhelmed nodes or store
• Leverage inventory across the enterprise to prevent lost sales and balance inventory turnover ratios

Empower your customer care teams, store associates and fulfillment partners to view available inventory, modify orders and complete sales. Personalize every engagement with the customer, improve service and boost overall satisfaction.

• Increase customer satisfaction scores through enhanced, personalized experiences
• Reduce “system-switching” for agents and simplify service calls and enable them to focus on the customer
• Serve as the single source of truth for customer/order information — reducing confusing or conflicting customer messages
• Enable “self-service” capabilities for return management, exchanges, notifications and more

As one of the first order management system providers in the market to enable cloud-based microservices order management, Körber's Enspire Commerce OMS offers the agility and scalability you need to meet your consumer demand. All modules within the OMS can be deployed and managed independently but are loosely-coupled to offer the unique mix of services you need to impress customers — while maintaining the ability to scale up your tech stack as your business grows and changes.

Experience seamless prebuilt connectors and integrations with your existing tech stack and reduce implementation timelines by leveraging APIs from our library. The Enspire Commerce platform’s APIs enhance integration capabilities — with critical retail systems including ERP, CRM, WMS, loyalty, subscriptions, payment, email, tax and more — without the headache of external, complicated or outdated integration frameworks.

Leverage our multi-tenant cloud-native OMS and experience the benefits of a versionless system with elastic scaling and automatic updates. Avoid monolithic, on-premise systems that are inconvenient to manage, costly to upgrade and prevent you from moving at the speed of your customers’ expectations.

Leverage a system-agnostic OMS that gives brands and retailers the ability to “compose” and adapt the technology stack as your business evolves.

Körber's Enspire Commerce OMS is strategically built upon an Integration Platform as a Service (iPaaS) to decrease integration timelines and simplify data exchange/conversion — while providing the agility and extensibility needed to future proof the technology stack.