In the complex environment of the SAP landscapes involved, consisting of application software, computer systems, networks, databases and peripheral equipment, determining the responsibilities of the partners involved can quickly become a problem.
Körber’s Customer Support concept solves this problem with a complete offer of services from a single source, clear and central responsibility for the whole solution, sharp focus and extensive knowledge in the area of SAP landscapes.
- Ensuring constant availability of SAP supply chain solutions around the clock
- Guaranteeing fast restoration of functionality of all components
- Identifying and preventing foreseeable malfunctions in advance
- Continual development of technology results in employee know-how quickly becoming outdated
It is very difficult for employees in Support to work in the day-to-day business, therefore dedicated Support personnel are needed
SAP environments have their own rules and needs, which can differ greatly from proprietary environments; examples include their own database, patch management and transport facilities.
Comprehensive support for SAP supply chain solutions
Körber offers a complete range of Customer Support services that ensure the constant availability of your SAP supply chain solution.
Helpdesk and subsequent application support
The Körber Hotline and Service Desk can be contacted 24 hours a day, 7 days a week. The Service Desk provides first-level support, and includes if necessary the subsequent support stages for the SAP application software and IT systems concerned. Issues that cannot be resolved quickly by the Service Desk are transferred to Körber’s SAP application support, where experienced software experts are ready to provide the 2nd and 3rd level troubleshooting support. The Service Desk coordinates the troubleshooting until a solution is found.
Predictive support for IT systems
This service includes predictive maintenance for example of servers, high-availability clusters, the operating system and databases. Körber experts monitor customers’ operating systems during operation, and in so doing often detect potential problems before they actually occur. As a result, system availability is increased significantly by preventive measures.
Network: Operation and monitoring
Körber’s services also include the monitoring and operation of customers’ LAN and WLAN networks. Because it is often not possible to quickly identify the cause of a fault, e.g. if an application function does not react as required on a mobile device, integration of this service is particularly important.
Support for peripheral logistics equipment
Our services also include support for logistics devices such as radio data transmission terminals, voice systems and label printers. For example, this service includes necessary software updates, repairs and if necessary also the replacement of faulty equipment.
SAP Support Benefits
Full service from a single source
SAP system and IT infrastructure support from a single source ensure a fast response when there is a fault, and they optimize the availability of the whole solution.
