Guest Supply

Sysco Guest Supply provides wholesale housekeeping supplies to customers worldwide.

Industry: Wholesale

Location: Global

Challenges:

Guest Supply needed a way to deal with extreme peak volumes during vacation seasons. This meant:

• With 35% of business coming in the first week of the month, the company needed ways to compensate for these spikes
• With hotel purchase orders becoming available during the first week of every month, this would always be a challenge

Solutions Implemented:

A voice solution enabled Guest Supply to maintain the flexibility it needed. The company implemented:

• Voice Solution

Benefits:

Guest Supply was able to increase total throughput by 28%. Additional gains included:

• Increasing selection productivity by 22-24%
• Increasing productivity in put-away by 26-28%
• Boosting replenishment productivity by up to 80%