Challenges:
Much of Connect Distribution’s growth had been accomplished through increased demand over its 200 websites. The nature of e-fulfilment meant that the company had to respond quickly and accurately to orders, at the same time meeting its next day service level agreements (SLAs). Working with Körber, Connect Distribution’s goals included
- Improve productivity and accuracy across order fulfilment
- Obtain a greater handle on labour management and service levels to its customers
- Combine label printing with the voice offering, as each customer order is individually labelled for identification and traceabilit
Solutions Implemented:
Connect Distribution wanted to continue to make use of its existing legacy WMS. Therefore the company selected a voice solution that enabled them to do just that: VoiceMan
Benefits:
The updates made across the business and its improved labour management has enabled the company to obtain a quick return on investment in just 12 months. That shows that voice isn’t only improving business operations, but it now pays for itself. In addition, Connect Distribution:
- Experienced a 76% gain in accuracy, which further adds to its better levels of customer service,
- Achieved annual productivity gains of between 25 to 40% in the first year, which exceeded initial predictions,
- Saw an 85% improvement in productivity over the old manual system in the second year
