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New Zealand Post

New Zealand Post is the state-owned postal service of New Zealand. It provides mail and courier services to individuals, businesses, and government entities within the country.


Industry: Postal Services


Location: New Zealand


OCR and video coding for New Zealand’s parcel hubs


Körber updated the Optical Character Recognition (OCR) technology and integrated a central video coding system for New Zealand Post’s parcel hubs.



New Zealand Post sought to modernize and consolidate their mail sorting equipment to ensure their service quality.


  • Implementation of the Körber OCR for parcels (reading of a parcel’s six sides)

  • Integration of a reading and coding workflow into the parcel sorter control system of new and existing parcel sorters and their camera systems

  • Integration of the required parcel extensions
    into the existing video coding, Address Data Management and Management Information System from Körber

  • Integration took place at two existing legacy parcel sites and two new sites from NZ Post


Solutions Implemented:


The complete project execution was carried out without on-site visits during the Covid period. Existing Körber systems needed to be extended during ongoing sorting operations. Teams from Körber and New Zealand Post worked closely and trustfully together linked via various online sessions. Trainings were also held remotely to enable the customers’ test and integration teams to use the new Körber systems.





  • One OCR solution for all shipments (letters, flats, parcels)

  • One central video coding system for letters, flats and parcels

  • Extension of existing Körber software solutions adapted for parcel handling

  • Using one central address database for sorting mail, flats and parcels based on existing interfaces

  • Central video coding solution extended for the comfortable coding of all six-sides of parcels for video coders

Related Solutions

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