Online retailer meets rising customer demand while maintaining exceptional customer service standards
Overstock.com, online retailer offering brand name products at discount prices, needs support for fast growth. When the companies customer demand skyrocketed, Overstock.com management recognized it was time to expand and update fulfilment capabilities in their warehouse. Equally important to Overstock.com is to maintain their exceptional customer service and brand reputation when implementing changes. With Körber's warehouse management system, Overstock.com continued their award winning customer service and grew from $40 million in revenue in 2001 to $1.5 billion in revenue today.