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Pet Lovers’ Centre

Headquartered in Singapore, Pet Lovers Centre is the largest pet care retail chain in Southeast Asia.

Location: Singapore

Industry: Retail & E-Commerce


Upon reviewing its current operations and in order to increase manpower, efficiency, and warehouse storage space, Pet Lovers Centre decided to adopt automation technology. Challenges of the project included:

  • Using rider reach trucks to store pallets was very time-consuming and products were prone to damage due to manual handling.
  • An increase in the number of products and business volume called for the need to increase storage capacity in the existing warehouse.

Solutions Implemented:

Ths project included the following elements:

  • Automatic equipment
  • Multi deep high bay racking
  • WMS/MFC software


The WMS software provides a seamless interface with Pet Lovers Centre’s host system to manage the receiving of incoming goods and outbound orders. Information is collected and compiled into a centralised database so that Pet Lovers Centre can track inventory movement. Further, the customized multi-deep automated storage system has been able to:

  • Drive efficiencies and achieve greater productivity
  • Deliver real-time visibility to Pet Lovers Centre across its warehousing operations
  • Enhance accurate and on-time deliveries to various outlets as well as to customers’ homes
  • Optimize usage of the space in the existing odd-shaped warehouse
  • Double the storage capacity as compared to a traditional warehouse with conventional racking

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